The Restory is a service created by luxury department store Harvey Nichols offering after-care and refurbishment for luxury fashion items, such as shoes, bags and leather goods.

The after-care programme, which started in London, is soon to be rolled out nationally to Edinburgh, Leeds, Manchester, Birmingham and Bristol.

This after-care service contributes to the extension of the life of the products and given the increase in popularity of second-hand sales and rental option for fashion and luxury, can also contribute to the luxury goods’ likelihood of being resold or rented. After-care services can in fact, be seen, as a key part of the circular economy scheme.

1. The item can be left in-store in any department and then it is sent directly to The Restory department;
2. Once the items have been received at The Restory’s atelier, they will assess each item taking into account specific requests and any additional services they deem necessary or would recommend. A quote detailing the approach, cost and turnaround expectations will then be supplied. This will need to be approved before the work begins;

3. Upon completion of the work, the costumer can collect the item in-store (a delivery can also be ordered).

Cleaning: For leather, suede, satin and various fabrics. Excessive dirt stains and mould removal available for inside and out including reconditioning and polishing.

Colour Restoration: Discolouration, general wear and tear, or large stains may require custom colour matching to change or restore the vibrant colours of your shoes and handbag.

Leather Restoration: Re-cover damaged piping or restore scuffs, scratches, punctures and tears on shoes and bags.

Prices available upon a physical assessment of the item in The Restory’s atelier, a guide is available online. Please speak to a member of the Accessories team on the First Floor for more information.

The Revival Package is designed to revive and refresh shoes and bags. Available exclusively at any Harvey Nichols in the UK, packages are purchasable alongside a new pair of shoes or a new handbag and include a basket of competitively priced services aimed to address standard everyday-wear within the first 18 months of ownership.