Customer
Zalando launches virtual fitting room pilot
The German-based e-tailer is piloting a virtual fitting room experience with millions of customers across its 25 markets to better understand how they engage with this new technology
UK: Mother’s Day boosted March retail sales
Despite cost-of-living pressures and an wet weather that kept shoppers at home, Mother's Day purchases boosted spending in March. Still, overall growth fell short of inflation
Zalando reviews brand portfolio to raise its relevance
Based on a shift in consumer behaviour, the German-based e-tailer plans to increase the relevance of its brand assortment according to three criteria: inspiration, curation and personalisation
Japan retail: unlocking consumer confidence is key for retail
The volume of footwear imports closed 2022 about 10 percentage points below the 2015 baseline, suggesting that the impact of the imported inflation on prices has been clouding the real performance of retail sales in the category. Both the government and some companies have offered inflation allowances or anti-inflation subsidies, but given the saving Japanese mindset, it can be expected that any additional disposable income will not necessarily be used for discretionary shopping, such as clothing and footwear. To boost consumption, it is therefore needed to unlock consumer confidence, which improved only marginally In February, and appears now to be flattening
ACCC launches investigation on Australian businesses for greenwashing
Australia's Competition and Consumer Commission (ACCC) will investigate several businesses, especially in the cosmetic, clothing and footwear and food and drink sectors, for potential greenwashing
UK consumer confidence rebounds to the highest level in almost a year
The latest data by GfK shows that UK consumer confidence hit in February the highest level since April 2022, thus displaying households’ resilience despite the cost-of-living crisis
UK footfall rises in high streets and city centres
The retail data analytics Springboard says that footfall improved in high streets and city centres in the week following the rail strikes disruption, with the return of workers to the office
UK consumer confidence picked up in the last quarter of 2022
The latest Deloitte Consumer Tracker revealed that after 15 months of consecutive decline, UK consumer confidence improved slightly by 0.6% in the last quarter of 2022 to -19.7%
UK Boxing Day footfall declines by 15.3% over pre-pandemic levels
On a comparable basis to 2019, UK in-store footfall was down by 15.3% this past Boxing Day, mostly due to rail strikes, travel disruptions and the rising cost-of-living, says RetailNext
Viva Magenta is the colour of the year 2023
Pantone selected Viva Magenta 18-1750 as the colour for 2023, taking inspiration from nature to galvanize "our spirit" and help us "build our inner strength", thus encouraging us to write our narratives
US consumers to do more holiday shopping in-stores than online
This is the first year since the COVID-pandemic breakout in which consumers said expecting to make more of their holiday purchases in stores (46%) than online (45%), said the NPD Group
Japan Retail: apparel and footwear retail will hardly remain safe amidst such troubling waters
The further easing of COVID-19 border control measures brought tourists back to the stores, but the anticipated consumption-led recovery is being curbed by the high wholesale inflation, as the weak yen is inflating the costs of imports. On the other end, if the yen depreciation is fostering exports, the fear of a global economic slowdown is a bearer of bad news. Both the Apparel & Accessories Retail and the Consumer Confidence indicator are currently trending down, and not to increase prices is no longer an option. As for online commerce, now that the pandemic boosting effect is over, the competitiveness between this channel and physical retail is at stake, however, it is yet soon to claim a winner
World's largest duty-free shopping complex opens in Hainan
Regarded as the world's largest duty-free facility, the Haikou International Duty-Free City Shopping Complex, located in the province of Hainan, China, is now open to the public
US families anticipate spending the same or more on shoes for Back-to-School season
According to a national consumer survey, 78% of US families are expecting to spend the same or more on shoes for the Back-to-School season despite recession fears
Japan Retail: imported inflation troubles retail despite positive signs on consumer mood
Despite positive signs regarding the consumers’ mood, which is leading the BoJ to focus on boosting domestic demand, retailers are facing imported inflation unseen for decades. So, as the yen sinks, it is more accurate to wonder whether Japanese companies’ margins can resist for much longer to fully pass on rising costs to consumers. In addition, the sanctions imposed following Russia’s invasion of Ukraine will certainly take a toll on retail, alongside persistent supply chain disruptions caused by the pandemic, even as the country moves away from those times. Since expenses on energy and food cannot be readily cut, the slack demand for footwear already observed is far from being a surprise-
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